FAQ
Peptide Innovation Lab – Frequently Asked Questions (FAQ)
Effective Date: June 2026
At Peptide Innovation Lab, we understand that clear, accurate information is key to a smooth and compliant customer experience. Below are answers to the most common questions we receive—always framed within the boundaries of research use only.
Product & Research Use Questions
Are your products for human or animal use?
No. All of our products are sold strictly for laboratory research and analytical use only. They are not approved for human or veterinary consumption, injection, or topical use.
Are these products approved by Health Canada?
No. Our products are classified as Research Use Only (RUO) materials and are not approved by Health Canada for diagnostic, therapeutic, or clinical use.
Do you provide reconstitution or dosing instructions?
Absolutely not. We do not provide any instructions or guidance related to dosage, reconstitution, injection, or use. Doing so would violate our Terms of Service and compliance standards.
What does "Research Use Only" mean?
"Research Use Only" (RUO) refers to products intended solely for use in laboratory settings, such as in vitro testing or analytical research. These products are not intended for use in or on humans or animals.
How are your products tested?
All compounds are tested via High-Performance Liquid Chromatography (HPLC) and Mass Spectrometry (MS). Certificates of Analysis (COAs) are provided for transparency and verification.
Shipping & Order Questions
When will my order ship?
Orders placed and payments confirmed before 2:00 PM ET on business days are generally shipped the same business day. Orders placed after the cutoff, or orders awaiting payment verification, are processed within 1–2 business days. Carrier transit times are separate and begin after dispatch.
Which carriers do you use?
We ship with Canada Post.
Do you ship internationally? Yes. We ship to select countries in Europe, Asia-Pacific, and the Middle East via Canada Post. Shipping rates are calculated at checkout based on weight and destination. Customers are responsible for ensuring compliance with all applicable import laws and customs regulations in their jurisdiction. Peptide Innovation Lab is not responsible for customs delays, duties, or import restrictions.
How do I track my shipment?
Once your order ships, you'll receive a confirmation email with tracking information. You can track shipments directly via the carrier's website.
Payment & Return Questions
How do I pay for my order?
All payments are processed securely through our website at checkout. After adding items to your cart, you can complete your purchase by entering your payment details directly on our site. Orders are only fulfilled once payment has been successfully processed.
What payment methods do you accept?
We currently accept the following major credit cards:
- Visa
- American Express (Amex)
- Interac e-Transfer
- Shop Pay
- Google Pay
-
PayPal
Can I return a product?
Yes. Return requests must be submitted within 30 days of delivery and are accepted only for damaged, defective, or incorrect items. Products must remain unopened, unused, and untampered with. If an item arrives damaged or its seal is already broken, leave it as received and contact us with photos. Opening the outer shipping box to inspect your order does not affect eligibility.
How do I request a refund?
Email us at support@peptideinnovationlab.shop with your order number and reason for return. We'll review your request and guide you through the return process.
Legal & Compliance
Do you allow reviews or social media discussions about dosage or usage?
No. Per our Community Guidelines, any content suggesting human use, dosing, or injection will be removed or reported. We are not responsible for third-party content and do not endorse it.
Can I use your products in clinical trials?
No. Our products are not intended for diagnostic, therapeutic, or clinical use. They are for research use only and not to be administered to living beings.
Are your products classified as drugs or medical devices under Canadian law?
No. No product sold by Peptide Innovation Lab is classified as a drug, dietary supplement, natural health product, or medical device under the Food and Drugs Act (Canada). All items are labelled "For Research Use Only – Not for Human or Animal Use."
What are my responsibilities as a purchaser?
Purchasers are solely responsible for ensuring compliance with all applicable federal, provincial, and local laws in their jurisdiction, including but not limited to the Food and Drugs Act (Canada) and the Controlled Drugs and Substances Act (Canada). If you are purchasing from outside Canada, you are responsible for compliance with your local import and customs regulations. Peptide Innovation Lab makes no representations regarding the legality of these materials in any specific jurisdiction.
How do you handle my personal information?
We collect and handle personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Please review our Privacy Policy for full details on how your data is collected, used, and protected.
Where can I find your legal and compliance policies?
Visit our Policies Page for a full breakdown of our Terms of Service, Shipping Policy, Privacy Policy, Compliance Overview, and more.
For any additional questions not listed here, please contact our support team at: support@peptideinnovationlab.ca
Thank you for supporting safe and responsible research.
© 2026 Peptide Innovation Lab. All rights reserved.